IMPORTANT: ProductCart v5.2 has a new login system. We've changed how data is encrypted and saved. Please be sure to read the following important message, and let us know if you have any questions before you begin.
How Do You Get the Update?
If you are currently enrolled in our Technical Support & Updates Plan, simply log in to your Control Panel, go to the Help menu, and choose Check for Updates.
You will need:
- To be enrolled in the Product Support and Updates Plan
- To have FTP Software and the knowledge to use it for uploading the files. Here are links to some popular FTP clients:
- To download the v5.2 Zip file (via your Control Panel > 'Help Check for Updates')
Step 1: Backup your MS SQL Database
Step 2: Unlocking the FilesIf you followed the "Read Me" in the download, or clicked the "important message" link above, then you should already have the password. If not, please read the important message and make note of the password in the "Getting Started" section at the bottom of the page. Once you make note of the password, you can unzip the download by "Right Click > Unzip all files here" and enter the password when prompted.
Step 3: Installing the FilesUnzip the v5.2 update Zip file into a new directory on your computer. Now use the FTP software to upload all files to their respective folders/directories on the server. Important: Please note that the 'pcadmin' folder has likely been renamed on your store. We recommend that you rename the same folder in the update files locally on your computer so that when you FTP the files there is no chance that a new 'pcadmin' folder is created (which would mean that some of your store files are not being updated).
Step 4: Update the DatabaseAfter successfully completing Steps 1 through 3, you will need to login to your ProductCart Control Panel where you'll be prompted to update your database. Follow the on-screen instructions until you reach the confirmation page.
Step 5: Post Update ReviewAfter the database is updated you will be directed to a confirmation screen containing a Post-Update Review checklist. Review this carefully and make sure you have completed all of the necessary steps and your store can be turned on again.
As a final step, you should go through the entire checkout process on your store (as if you were a real customer) and make sure that it is fully functional. If not, you should submit a support ticket by logging in to your account here... and scroll down to the bottom of your account home page, select your license key from the dropdown field and click "Go" to reach the support form.
For a detailed 'Change Log' for v5.2, please visit: