FedEx Update June 2016

Last Updated: Jun 17, 2016 01:57PM EDT


FedEx is in the process of upgrading software that handles requests based on specific versions of the FedEx Web Services. These include Ship Service versions prior to version 16.  This change does not impact ProductCart's ability to provide real-time shipping rates.  It does impact ProductCart's ability to create shipping labels.

Do you need it?

All version of ProductCart are impacted. You need to install this update if you use ProductCart to create FedEx shipping labels.

Back Up!

This update does not effect commonly modified files, however it is always a best practice to backup your existing files and database prior to installing any patches.

Downloading the Updated Files

You can download updates by using the "Check for Updates" feature in your ProductCart Control Panel. Depending on the version of ProductCart that you are using (Standard vs. Configurator (formerly BTO) vs. Configurator Plus) and the add-on's installed on your store, the Update Management System will prompt you to download the correct file.

Unzipping the Downloaded Files

  • Unzip the files to a new directory on your desktop (e.g. "FedEx Patch Files").
  • Do not copy the unzipped files onto an existing set of ProductCart files.
  • If you need to synchronize customized files, see Synchronizing customized files
  • If you want to have a copy of the entire ProductCart folder on your desktop, including the latest files, download the store to your desktop after you have finished the update process.

Performing the update

Synchronize overwritten files

Patches will not likely contain files that are commonly modified. However, if your store is customized you need to follow the steps below for best results.

There may be other files that you customized and that are included in this update. Please see: Synchronizing customized files.

Step 1 - Back up your store

If you haven't already done so, back-up your store.

Step 2 - FTP new files to your server

Upload the files to their respective folders, overwriting the existing files. For instance, you will update the contents of the "pc" subfolder on your Web server with the files contained in the "pc" subfolder in the zip file that you have downloaded from the ProductCart Update Management System.

Please note that the "pcadmin" folder has likely been renamed on your store. We recommend that you rename the same folder in the update files locally on your computer so that when you FTP the files there is no chance that a new "pcadmin" folder is created, which would mean that some of your store files are not being updated.

DO NOT delete any of the files that are currently on your Web server.


Confirm successful transfer

FTP transfers sometimes fail. Make sure that once the process has finished, your FTP client reported a success message. Most FTP programs have a way to show you whether some files were not uploaded successfully. If that happens, make sure to upload them again until all files have been uploaded successfully. For example, Filezilla separately reports "Failed Transfers" and "Successful Transfers". The "Failed Transfers" tab should be empty.


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