View All Orders

Last Updated: Jun 17, 2014 04:52PM EDT
There are different ways to see recent orders in your ProductCart Control Panel.
  • First of all, the welcome page (menu.asp) shows the latest 10 orders on the left side.
  • Secondly, you can search for recent orders using many different filters by taking advantage of the Orders > Locate an Order feature.
  • Or you can use the Orders > View All Orders feature to quickly display orders placed in the last 2 weeks, 50 orders per page.

You can change the date filter (e.g. to display all orders in the last 30 days) using the From and To fields at the bottom of the page. Make sure to respect the date format mm/dd/yy. You can also filter orders by status (e.g. only display pending orders).



The following information is displayed on the page:
  • Order status
    Refer to the legend located at the top of the page to understand which color is associated with each order status. You can sort the orders shown on the page by their status using the blue arrows at the top. You can filters orders by their status using the order status drop-down at the bottom of the page. Learn more about the order status.
  • Payment status
    Refer to the legend located at the top of the page to understand which color is associated with each payment status. You can sort the orders shown on the page by their status using the blue arrows at the top. You can filters orders by their payment status using the payment order status drop-down at the bottom of the page. This feature is for administrative purposes only (learn more)
  • Order date
    This is the date on which the order was placed. You can sort orders shown on the page by their date using the blue arrows at the top.
  • Order Number
    The order number reflects the order number increase that you may have entered in the Store Settings page.
  • Customer Name
    The name the customer provided as part of the billing address. The name provided as part of the shipping address is shown on the Order Details page.
  • Paid By
    The payment method used for the order (shown in ProductCart version 3.5 and above).
  • Order Total
    The order total.
  • View & Process
    Click on this link to view details for the selected order.
  • Edit
    ProductCart allows you to edit an order, regardless of the order status. However, orders that have been processed typically should not be edited. An order is normally edited when it's status is still Pending.
  • View Invoice
    Click on this link to display a printer-friendly version of the order in a new browser window. The image used on this page is defined in the Store Settings area of the Control Panel using the Company Logo field.
  • Batch Process
    Click on this link to display a page that lists all Pending orders, and allows you to select multiple orders to be processed at the same time.

When there is a yellow “i” icon next to the View & Process link, it means that either the customer or the store administrator (or both) added comments to the order. Click on it and the comments will be shown in a new window. Customers can add comments to their orders during checkout.

Incomplete orders are not shown on the View All Orders page unless you specifically choose that order status from the Order Status drop-down at the bottom of the page. You can quickly view Incomplete Orders by using the Orders > View Incomplete Orders feature
647e99095133bd6d1ae916f97dc7f92f@productcart.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete