Installation: Finding and Downloading your ProductCart Files

Last Updated: Nov 01, 2018 02:03PM EDT

Before you can start using ProductCart, the software must be installed on your server and activated. You will not be able to log into your ProductCart-powered store's Control Panel and use the software to run your storefront unless it has been successfully activated.

Therefore, please take a few minutes of your time to carefully read through the following pages. Our experience has indicated that the vast majority of issues that new users of ProductCart may encounter are the result of not properly activating the software.

In order to make the activation process as smooth as possible, ProductCart includes a user-friendly Setup Wizard that will take you through all the necessary setup steps. Among other things, the Setup Wizard will perform a series of system checks on your Web server to ensure that the server can successfully host a ProductCart-powered store.

If you don’t want to install ProductCart, NetSource Commerce or your ProductCart reseller can do so for you, typically for a small fee. 


Downloading ProductCart

Download the latest copy of ProductCart by logging into your account on the ProductCart Web store. A link to the file will be provided by ProductCart as soon as the purchase is determined to be legitimate. Due to the high rate of fraudulent orders that a software company like NetSource Commerce receives, we have to personally verify each order. Typically this takes less than an hour, but it may take longer during a weekend or on a holiday. We thank you in advance for your understanding on this matter.

If you purchased the software from a ProductCart reseller, you should have been provided a download link by the reseller, or the reseller may take care of the installation for you.

To download the file, you will need to log into your account on the ProductCart Web store. Your user name is the email address that you used when you purchased ProductCart. If you have forgotten your password, you can use the password reminder tool to retrieve it. The download link will expire after a few days from your purchase, for security reasons. If the link has expired when you attempt to download ProductCart, please contact us and we will promptly re-activate it.

The Temporary User Name and Temporary Password mentioned in the order confirmation email refer to the activation of your ProductCart license, and not your account on the ProductCart software store.

Unzipping the file

All ProductCart files are contained in a compressed (*.zip) file. Download and “unzip” the file on your local computer using your favorite unzip utility. Microsoft® Windows® now contains a built-in utility to unzip files.

Don't double-click on the ZIP file to unzip it, but rather right-click on it and choose from the context menu. This ensures that you will not unzip the files into a single folder, but rather unzip them respecting the folder structure that is contained in the ZIP archive.


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